- IT Maintenance Services
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Telephone/Remote Support
Unlimited Number of On-site Maintenance
On Demand Inspection
Arrange Outsourcing Personnel
On the Client Side
It Service Work
Arrange Technicians
Go to Customer Site
Provide On-Site Service
Fwone Call Center
Provide Telephone Remote
Technical Support Services
After signing the contract, if the service is not satisfied, the service can be terminated in writing one month in advance.The remaining payment will be suspended.
1.Fwone has many years of IT service experience，Provide professional IT technical support services for more than 400 enterprises.
2.Fwone has more than 10 years working experience.
1. Query the service information in real time, understand the latest IT service progress all over the country and monitor the service organizations.
2. Ensure that customers can check the maintenance status .
1. Provide IT technical support efficiently and quickly, and provide timely it technical support within the promised time.
2. Reasonably allocate the frequency of engineers to the site.
1. All service engineers must have received pre service training.
2. Set up service quality complaint telephone and project manager responsibility system.
1. The ERP system is set up to the world's leading Alibaba cloud service providers to achieve 100% security monitoring.
2. Sign customer confidentiality agreement to ensure the security of customer information .
Set up a professional recruitment team to tap high quality employees.
Formulate annual training topics for engineers every year, and complete.
Through monthly assessment, annual comprehensive evaluation, customer.
Server Room Maintenance
IT Routine maintenance
Information system planning
System deployment and security
Purchasing agent
Oracle operation and maintenance
Help desk support
