Remote Assistance Platform-Fwone

Defining the Next Generation of Remote Assistance

On-site service & remote assistance, establishing an efficient communication bridge, greatly enhancing the user experience and improving service efficiency.

situational awareness-Real-time monitoring

The system monitors terminal conditions such as host CPU, memory, and hard disk operation status in real time, providing a unified platform for threat monitoring and risk disposal.
Anytime, Anywhere-Efficient Remote

Cell phones, computers, both ends of the Internet, anytime, anywhere to be able to one-to-many way, at the same time can be initiated more than one remote connection, to improve the quality of service and response speed.
Abnormal alarm-Real-time Response

Configure the alarm policy, trigger the alarm immediately pushed to the designated personnel to deal with, to prevent equipment abnormalities affecting normal business.
Visual Communications-Screen Sharing

Video + voice + text communication, instant sharing of live events, as well as support for screen sharing during calls.
Live drawing board-Remote files

Real-time drawing board assistance, large file transfer, support for breakpoints, can drag and drop transfer, flexible and convenient, fast transfer of patches, installers

Remote Assistance

Defining the Next Generation of Remote Assistance

situational awareness-Real-time monitoring

Anytime, Anywhere-Efficient Remote

Abnormal alarm-Real-time Response

Visual Communications-Screen Sharing

Live drawing board-Remote files

Message consultation