Business Pain Points
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01Frontline departments
· How can IT information systems optimize workflows?
Communication delays in frontline departments: Unresponsive calls and slow messaging (WeChat/SMS) feedback.
"Can someone tell me what state I’m currently in?
Where can I find case references to solve the problems I’m facing?" -
02IT Department
· How to provide better services for the entire hospital?
Overwhelmed by WeChat messages, phone calls, meetings, and excessive workload?
How to improve efficiency and meet clinical departments' expectations?
How to quickly find solutions for recurring issues?
How to manage multiple software vendors and incompatible system architectures? -
03Management/ Leadership
· How to make data-driven macro-level decisions?
How to enhance service quality and optimize task allocation?
How to collect data to evaluate workload and service attitude?
How to build a knowledge base for troubleshooting with reliable case references?
Core Value
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Reduce Costs
Lower labor costs, recruitment expenses, management overhead, and training expenditures.
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Prevent Resource Shortages
Flexible staff rotation, access to broader technical resources, and teams unrestricted by fixed quotas.
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Minimize System Failures
Proactive operation and maintenance monitoring, asset management systems, and knowledge retention.
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Enhance Efficiency & Quality
Smart ticketing, professional teams, closed-loop processes, and call center support.
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Premium Support
Comprehensive operation and maintenance management strategies, processes, and tools tailored for hospitals.
Operation and Maintenance Management Solution + Digital Intelligence Management Platform + Proactive Maintenance Services
deliver secure, efficient, and customized medical digitalization products & services. With ITSM at its core, we are dedicated to building a Smart Healthcare Service Ecosystem. By deeply engaging in frontline scenarios and adhering to value-driven services, we strive to empower every customer with exceptional solution services.
Three Core Solutions
By integrating advanced technologies like AI and machine learning with our unified O&M management platform, we enhance frontline healthcare workflows—boosting precision and intelligence in medical services.
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01O&M Management Solution
Innovative "Multi-AI Domain-Specific Agents" architecture deeply integrated with our "Unified O&M Monitoring Platform".
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02Proactive Monitoring | Dynamic Optimization
Smart modules reduce fault resolution time by 70% and recommend optimized strategies.Real-time monitoring shifts from "post-failure troubleshooting" to "preemptive intervention".
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03Xunlian I-Online
A key component of our Proactive O&M 2.0 Service System, this customer-driven mechanism covers pre-event, in-process, and post-event stages to identify and resolve issues proactively.
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04AI Smart Assistant
Boosts efficiency through multi-dimensional, scenario-based support:Helps IT departments with data organization and analytical reporting.Assists clinical research teams in literature generation.Supports diagnostics and treatment workflows.
Proactive O&M Service is a customer-centric operational model that spans pre-event, in-process, and post-event stages, actively identifying and resolving issues before they escalate.
"Fwone Proactive O&M Service 2.0"
Leveraging extensive hospital O&M expertise, GroupThink delivers dynamically adaptive, self-healing smart healthcare systems tailored to each institution. Our service
Optimizes O&M workflows to boost organizational efficiency and empower management operations.
Harnesses big data analytics and O&M capabilities to unlock IT data value, supporting:Staff performance evaluation、Service quality improvement、Critical decision-making
We anticipate user needs and address their concerns at every level. Deeply embedded in frontline operations, we meticulously analyze and optimize each O&M process—delivering actionable solutions and ongoing support.
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“Con-Center”
Rooted in hospital workflows to accurately resolve 70%+ daily issues with precision and speed.
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Professional Team Support
Combines multi-method approaches to ensure system security, operational efficiency, and scalable sustainability.
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Duty on duty
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Visitor Registration
Unified O&M Monitoring
1 product, 2 core modules, 8 interconnected stages"—seamlessly integrating monitoring with CMDB for end-to-end visibility
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